Exchanges & Returns
THE AFS WARRANTY
Fit, feel & protection are as important to us as they are to you.
Domestic Customers (United States and Canada):
We know you will be happy with your purchase. But in case you are not, perhaps the size is a little off or the model just isn’t right for you—we will send you a replacement or issue you a quick refund within 45 days of the date of purchase.
Exchanges and returns are simple, they have a flat rate of only $7.00 when you use the shipping generated by the self-serve returns center.
In addition, every product purchased comes with the “AFS Warranty.” This guarantees your product is free from a manufacturer defect, or it will be repaired or replaced within 45 days from the date of purchase. Any related shipping cost will be our responsibility as well.
Please note, all return and exchange items must be unwashed and with the hang-tag attached.
Any returns which do not meet these conditions will be subject to a 30% restocking fee.
Please contact us at firstname.lastname@example.org for all warranty/return/exchange inquires, due to the unique restrictions, costs and logistics involved with each country, these are processed on a case by case basis. Please note that international customs duties and sales taxes are not refundable. All international returns and exchanges are at AFS’s discretion. We recommend the use of an insured parcel service for international returns. Please retain proof of postage as we cannot issue refunds for items we do not receive. AFS does not cover the cost for returning items outside of the United States and Canada.
Common Returns Questions
What items are returnable?
Items purchased in the last 45 days.
Most of our products have a 90 day/ 100% satisfaction guarantee. Please contact customer service if you’re returning after the window stated above
What items are non-refundable?
- Items on Outlet / marked as ‘final round’.
- Jockstraps, mouthpieces, underwear, female chest protectors, and groin protectors.
- Free gifts or promotional items with retail value.